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A BRIEF OVERVIEW



Over the years, we've been proud to offer the opportunity to volunteer with deviantART. We believe that our volunteers play a crucial role in helping our community develop and grow in positive ways.  

The Gallery Moderator (previously known as Gallery Director) and Message Network Admin (MN@) teams have become a much loved and appreciated role, with many volunteers proudly detailing their experience in applications to enter into successful careers with companies who all recognise the value of volunteering in such a vibrant and eclectic community. Did you know that some of our now full time Staff were once volunteers? fourteenthstar, Moonbeam13, Pachunka, aunjuli, y2jenn, damphyr, Tachy-on, dxd and Ikue all volunteered in various roles -- and we are all very proud of that fact!

Over the past few months, we've been taking a close look at the volunteer experience -- what's worked, what hasn't worked and how we can improve things in order to enhance the experience for future generations of volunteers. There's been a number of things that have confused the community over the years regarding what volunteers can -- and can't do -- and we feel that it's time to put the past behind us with a smile on our face and move into a new era with enthusiasm.

OUT WITH THE OLD, IN WITH THE NEW



It's time to say goodbye to the two different teams of volunteers. Yes, that's right -- no more Gallery Moderators, and no more Message Network Admins! Whatever will we do!?

We've unified the teams under Community Relations (communityrelations) to provide one brand spanking new team of Community Volunteers. No more confusion about who does what, because everyone who is a Community Volunteer will have access to the same tools in order to help out within the community. Obviously, some volunteers will focus in specific areas so continue to check  FAQ #18: Who selects Daily Deviations and how are they chosen? , as well as the team roster to properly direct your questions or daily deviation suggestions :)

SO WHAT WILL COMMUNITY VOLUNTEERS DO?



Community Volunteers will help the community out by providing you -- the community -- with a specific contact point in relation to galleries, chat and forums. You'll find them doing the following;

:bulletpink: Helping run community challenges and educational projects
:bulletpink: Supporting community events
:bulletpink: Helping moderate featured chats
:bulletpink: Helping moderate forums
:bulletpink: Being part of the #help team
:bulletpink: Being part of the team that moderate #devart and other official chatrooms
:bulletpink: Liaising with Moonbeam13, fourteenthstar and Tachy-on on community matters
:bulletpink: Bringing rockstar deviants to your attention via features, articles and Daily Deviations



BUT WHO WILL MODERATE THE GALLERIES?



We knew you'd ask! So don't worry. The task of moderating the galleries is not something that a volunteer should be doing -- it's something that we ALL should be doing by reporting inappropriate deviations to the attention of the CEA team, who are full time employees dedicated to working in this area.

This has been one area in particular that people seem to have misunderstood and had differing expectations. In our formative years, we had a team of volunteers who actively browsed categories and moved deviations around, but that was back when so little deviations were uploaded every day that it was actually possible to view -- and comment -- on everything that was uploaded over a 24 hour period! It's simply not possible to provide this anymore, and Community Volunteers can help out with gallery moderation by bringing problematic galleries to the attention of full time Staff, and will have access to some tools that permit the moving of deviations that are in glaringly obviously incorrect galleries. For example, a traditional art piece that has been uploaded into the Digital Art gallery, or a photograph that has been uploaded to sculpture.

COMMUNITY VOLUNTEERS ARE GOING TO GET POWER HUNGRY AND BAN EVERYONE



Community Volunteers won't be involved in making any policy decisions regarding your artwork, nor will they be able to ban anyone from our main deviantART site, however if you troll too hard in #devart or any of the other chatrooms, you may very well find yourself receiving a swift /kick from one of them, or even the dreaded dAmn ban for a few days. Oh noes! :ohnoes:

YOU GUYS SUCK, BRING BACK MN@ AND GMS!! WAAHHH



:trollface: u mad? They are still here!! See those Community Volunteers over there...

THIS SOUNDS AWESOME, HOW CAN I GET INVOLVED?



If you are interested in becoming a Community Volunteer, you can find our application form here and FAQ #85: Can I be a volunteer on DeviantArt? will give you more information

IS THERE A NEW SYMBOL FOR COMMUNITY VOLUNTEERS?



No. All Community Volunteers will be easily identified by the use of the ^ symbol. It's an upside down V, for volunteer. Get it? :D

SO WHEN IS ALL THIS HAPPENING?



Now! You'll start to notice the changes rolling out today, and we'll take a few days to transition over all the areas. We'd like to thank you in advance for all your patience whilst this happens.

:squee:

:heart: Moonbeam13 & fourteenthstar

Add a Comment:
 
:iconyamaha160:
Yamaha160 Featured By Owner Apr 8, 2013  Hobbyist Digital Artist
Making the CR team was a great decision
Reply
:iconmissmorticia:
MissMorticia Featured By Owner Mar 27, 2012  Student General Artist
Less confusion sound good in my book, and I believe this is a step towards that. Good show!

:clap: :squee: :happybounce: :hooray:
Reply
:iconlastreetadmin44:
Lastreetadmin44 Featured By Owner Aug 28, 2011
i want to be an mn
Reply
:iconvindictev:
Vindictev Featured By Owner Aug 13, 2011
Well, I hope this doesn't make me look like a sycophantic boot-licker, but I truly mean this: There isn't a better art site than DeviantArt in my honest opinion, so it's good to see people volunteering their time to help.

I'd like to give thanks to the previous volunteers and the staff. You guys really made this one of my favorite websites to visit and be active in. It wouldn't be one of the greatest sites on the web if it wasn't for all your hard work and effort! I'd like to help moderate the chat rooms, since I don't really mind, and there's always internet around me at work and school. Sent in my application. ^^

Good luck to the worthy people chosen to keep this amazing site in check.~
Reply
:iconirenelangholm:
IreneLangholm Featured By Owner Aug 6, 2011  Professional Digital Artist
To be honest, I don't understand the point in this change. I think it will make people only more confused. But as long as it works, it's all good. Only time will tell..
To me it sounds like an even bigger distance to maintaining and looking after the galleries.
Reply
:iconbdwfh:
bdwfh Featured By Owner Aug 11, 2011
i'm hoping that it will help people make the distinction between paid and volunteer staff. sometimes it seems that people are unaware of the fact that some us are purely doing this out of love and respect, not profit. :dalove:
Reply
:iconirenelangholm:
IreneLangholm Featured By Owner Aug 12, 2011  Professional Digital Artist
I can understand the name change in that setting. But not the merging.
Reply
:iconbdwfh:
bdwfh Featured By Owner Aug 24, 2011
My guess: cross-training is useful in as much as it helps us to not only appreciate what the other volunteers must do, but also enables us to step in and help fill a position in case of emergency.
Reply
:iconirenelangholm:
IreneLangholm Featured By Owner Aug 24, 2011  Professional Digital Artist
I just don't see it. It's impossible for one deviant/moderator to have the knowledge of ALL the different galleries and art forms on this site. To be Frank, I've seen enough DDs given my people who doesn't have the slightest clue of even the most basic knowledge. I don't see the point at all. But what canya do.
Reply
:iconbdwfh:
bdwfh Featured By Owner Aug 25, 2011
I agree with you concerning the galleries. Not knowing the genre would surely be a recipe for disaster on a major scale. When I mentioned cross-training I guess I was thinking more about us learning what the message network admins do. So much for me trying to be helpful.
Reply
:iconirenelangholm:
IreneLangholm Featured By Owner Aug 25, 2011  Professional Digital Artist
Hehe. Well, learning the chats would probably be the only effective thing coming out of this.
Reply
:iconmoonbeam13:
Moonbeam13 Featured By Owner Aug 6, 2011  Hobbyist Photographer
There are still people assigned to looking after the galleries and supporting specific communities so I'm not sure that I agree but you're right time will tell :)
Reply
:iconirenelangholm:
IreneLangholm Featured By Owner Aug 6, 2011  Professional Digital Artist
I'm not sure what that means. Are there only certain galleries that are looked after? See, this sentence confuses me: "The task of moderating the galleries is not something that a volunteer should be doing -- it’s something that we ALL should be doing by reporting inappropriate deviations to the attention of the CEA team"
Here it either sounds like volunteers won't be moderating the galleries any more, or that moderating the galleries is synonymous with reporting stuff. Could you clear that up? I just don't understand what the exact changes are and how the galleries are going to be looked after now.
Reply
:iconkovowolf:
KovoWolf Featured By Owner Aug 5, 2011  Professional General Artist
really informative of the new things going on with CR. *shares with others*

I have applied to join the new CV team :happybounce:
Reply
:icongisapizzatto:
GisaPizzatto Featured By Owner Aug 5, 2011  Professional Traditional Artist
Featured: [link]
Reply
:iconwnphotography:
WNPhotography Featured By Owner Aug 4, 2011  Professional Photographer
There was nothing wrong with it before. You don't need to change something that everyone has got used to.
I don't like the system. It makes no sense.
Reply
:iconkitsumekat:
kitsumekat Featured By Owner Aug 2, 2011
Wouldn't that confuse people?
Reply
:iconmoleyvyrus:
MoleyVyrus Featured By Owner Aug 2, 2011
Everything confuses everyone, does it really matter?
Reply
:iconkitsumekat:
kitsumekat Featured By Owner Aug 3, 2011
Yes.
Reply
:iconsecondmagpie:
secondmagpie Featured By Owner Aug 2, 2011  Hobbyist Writer
i was thinking about this again last night and i had a thought that troubled me.

one of the nice things about the GD/GM position was that beyond moderating the physical gallery, which i agree can be compensated for, they provided a hub and a resource for their specific gallery. with the way this is set up, when new community volunteers are brought on board, will their art of choice be taken in to account? will they act as a guide and an information point for their artistic interest? are their any required responsibilities with community volunteers to that end?

i'm afraid of smaller communities within deviantart getting lost in the shuffle, i guess.
Reply
:iconmoonbeam13:
Moonbeam13 Featured By Owner Aug 2, 2011  Hobbyist Photographer
There is still focus on artistic genres and specific galleries so this isn't really an issue that i can see. FAQ #18: Who selects the Daily Deviation and how is it chosen? and the team roster still shows who those contact people are.
Reply
:iconweludixon:
WeluDixon Featured By Owner Jul 27, 2011   General Artist
I always wanted an @. My dream will never come to be! :crying:
Reply
:iconitsfrits:
itsfrits Featured By Owner Aug 1, 2011  Professional Interface Designer
Problem? :icondealwithtrollplz:

:giggle: Couldn't resist, sorry.
Reply
:iconweludixon:
WeluDixon Featured By Owner Aug 2, 2011   General Artist
I shake a digital fist at you. :shakefist:
Reply
:iconitsfrits:
itsfrits Featured By Owner Aug 2, 2011  Professional Interface Designer
:iconteheexcitedplz: I digitally defy gravity while chucking over your digital fist shaking.
Reply
:iconprincesskooh:
PrincessKooh Featured By Owner Aug 1, 2011  Hobbyist General Artist
Same here :crying: :cries: :-(
Reply
:iconendorell-taelos:
Endorell-Taelos Featured By Owner Jul 28, 2011   General Artist
I think the same thing. :(
Reply
:iconmoonbeam13:
Moonbeam13 Featured By Owner Jul 27, 2011  Hobbyist Photographer
:hug:
Reply
:iconslephoto:
slephoto Featured By Owner Jul 25, 2011  Hobbyist Photographer
Well, DeviantArt was nice while it lasted. You're making the same mistakes AOL made with its community teams. This will be disastrous for the site, its members, and the work here.
Reply
:iconheidi:
Heidi Featured By Owner Jul 25, 2011
Please do share the missteps you're referring to. The more we know, the more informed our decisions can be.

~Heidi
Reply
:iconslephoto:
slephoto Featured By Owner Jul 25, 2011  Hobbyist Photographer
Breaking people down from focused assignments to "general areas," diluting responsibility, assigning widely abused or ignored "community controls," I can go on.
Reply
:iconmoonbeam13:
Moonbeam13 Featured By Owner Jul 28, 2011  Hobbyist Photographer
As an aside your avatar makes me chuckle :P
Reply
:iconslephoto:
slephoto Featured By Owner Jul 28, 2011  Hobbyist Photographer
Babies are delicious.
Reply
:iconmoonbeam13:
Moonbeam13 Featured By Owner Jul 28, 2011  Hobbyist Photographer
Greetings,

I appreciate your concerns so please let me address them:

1. Dilution - I do not agree that there is a 'dilution of responsibility' as the primary responsibility at deviantART falls to paid staff. Community Volunteers are an excellent complement to our structure, as they help to represent you, the community, and direct the attention of us, the staff, on issues, concerns and questions you may have, when we may not have seen them. I don't see a dilution here at all. While Community Volunteers will have the ability to spend their volunteer time in a variety of ways, I can promise that many will continue to focus in one specific area and that will continue to be listed in our team roster here

2. Abuse - The controls available to our volunteers are limited and very controlled and monitored by myself, $chix0r and $Tachy-on

Thanks for your comments! Let me know if I missed anything in my response :)

All the best,
Danielle
Reply
:iconslephoto:
slephoto Featured By Owner Jul 28, 2011  Hobbyist Photographer
Unfortunately, as I said, I've seen this exact progression before & it never works, so you'll understand if I'm skeptical of it now.
Reply
:iconmoonbeam13:
Moonbeam13 Featured By Owner Jul 28, 2011  Hobbyist Photographer
I appreciate being skeptical :) I also know I've been doing this for a long time so we'll see how it goes ;)
Reply
:iconslephoto:
slephoto Featured By Owner Jul 28, 2011  Hobbyist Photographer
I hope I'm wrong. But I do a version of your job for a living currently & I've been working as a volunteer & volunteer coordinator for online services for a lonnnnng time, and I've seen this sort of thing either done well-meaningly and it just implodes, or as cover from the corporate types for eliminating the volunteers altogether, which invariably ruins the community. I see far too many pitfalls in it, and this's an are where I'm paid for my expertise. We'll see.
Reply
:iconmoonbeam13:
Moonbeam13 Featured By Owner Jul 28, 2011  Hobbyist Photographer
Anyone who has worked with me knows that I don't assume every decision is correct and if it looks like it's going wrong I'm not afraid to change it completely. The volunteer program here I've single-handedly refurbished 3 times in the last 3 years. I listen to the community and never assume that's how things work around here so we'll both keep an eye and give it a shot to see how it does and I'll respond accordingly if need be :)

I've managed volunteer teams for over 15 years it's not my first rodeo and I'm not too full of myself to accept that sometimes I'm not always right :P I think that's where a lot of people get in trouble.

Geeze I feel old now haha
Reply
(2 Replies)
:iconcatluvr2:
catluvr2 Featured By Owner Jul 27, 2011  Hobbyist General Artist
That's not the case.

There will still be specific areas being dealt with, they'll just all have the same symbol. :B And as for the community controls, that's something that's been around for a while; it's just that not much attention was brought to it.

And diluting responsibility? No, there's just that many more deviants/deviations to deal with since the system was first put in place. As a matter of fact, there's at LEAST 250 new deviants per day, and that's just PLZ accounts. (source so you don't think I'm pulling the figures out of thin air)

AOL and deviantART don't have that much in common. When was the last time you saw artwork featured on AOL's main page? :B
Reply
:iconslephoto:
slephoto Featured By Owner Jul 27, 2011  Hobbyist Photographer
You obviously don't know much about how the hosted community forums & message boards worked at AOL.

What you're saying is exactly what people always say in these cases, unfortunately.
Reply
:iconsar-the-scare:
sar-the-scare Featured By Owner Jul 27, 2011  Student Photographer
This.
Reply
:iconnotepadgirl:
notepadgirl Featured By Owner Jul 24, 2011
I don't quite get what changed... Is the group new?
Reply
:iconmoonbeam13:
Moonbeam13 Featured By Owner Jul 28, 2011  Hobbyist Photographer
The name is new, the experience is bigger we're just one team now that's the big change :)
Reply
:iconendorell-taelos:
Endorell-Taelos Featured By Owner Jul 25, 2011   General Artist
Its just a merging of Gallery Moderators and Message Network Operators, since they are both volunteering teams.
Reply
:iconlit-twitter:
Lit-Twitter Featured By Owner Jul 24, 2011
Chirp, it's been twittered. [link] :)
Reply
:iconjonathoncomfortreed:
jonathoncomfortreed Featured By Owner Jul 24, 2011  Student Photographer
:eager: Awesome!
Reply
:iconcyantrum:
Cyantrum Featured By Owner Jul 24, 2011  Student General Artist
Good luck everyone and I hope worthy people gets picked :giggle:
Reply
:iconmoonbeam13:
Moonbeam13 Featured By Owner Jul 28, 2011  Hobbyist Photographer
I try to do my best with that :P
Reply
:iconnegatic:
Negatic Featured By Owner Jul 24, 2011  Professional
:squee:
Reply
:iconmoonbeam13:
Moonbeam13 Featured By Owner Jul 28, 2011  Hobbyist Photographer
My most favorite emoticon ever :squee:
Reply
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